Legal & Compliance
We help clients navigate complex risks with straightforward advice, responsive support and global capability, delivered with boutique-level care. This page sets out the legal and regulatory information for our Australian operations, so you can access what you need quickly and understand how we work.
Dubois Insurance Pty Ltd (formerly HW Wood Australia Pty Ltd), ABN 16 007 414 566 is the holder of Australian Financial Services Licence (AFSL) No. 230009. We are a specialist insurance broker. We act on your behalf, not the insurer's.
How we work
We are a member of the National Insurance Brokers Association of Australia (NIBA) and subscribe to the Insurance Brokers Code of Practice. The Code sets the standards we hold ourselves to on your behalf: clear communication, responsive service, honest advice and fair outcomes.
As an AFSL holder, we are regulated by ASIC and bound by the obligations that apply to Australian financial services licensees under the Corporations Act 2001. In plain terms, when we give you advice, we are required by law to act in your best interests.
We are also a member of the Australian Financial Complaints Authority (AFCA), which means you have access to free, independent dispute resolution if something goes wrong and we cannot resolve it together.
If something goes wrong
We take complaints seriously. If you are unhappy with any aspect of our service, please contact us directly first. We will acknowledge your complaint promptly, investigate thoroughly, and keep you informed throughout.
If we are unable to resolve your complaint to your satisfaction, you can refer it to AFCA at afca.org.au. AFCA provides free, independent dispute resolution for financial services complaints. You do not need a lawyer to use it.
Your privacy
We handle your personal information with care. We collect only what we need to provide our services, and we do not sell your data to third parties. Our Privacy Notice sets out in plain terms what information we collect, why we collect it, how we store it and your rights under the Privacy Act 1988 (Cth).
Dubois Australia operates as part of the wider Dubois group. Some client information is stored on systems hosted in the Netherlands and may be accessed by our UK-based IT provider. We have put contractual arrangements in place with these parties to ensure your information is handled in accordance with the Australian Privacy Principles.
Key documents
Regulatory & Licensing
Financial Services Guide (FSG)
Who we are, how we are paid, and what to do if something goes wrong.
Product Disclosure Statement (PDS)
The features, benefits, conditions and costs of the relevant insurance product.
Product Development and Distribution Statement
How we design and distribute products under the design and distribution obligations regime.
Target Market Determinations
Target Market Determination (TMD) - Collector Policy
Target Market Determination (TMD) – Exhibition Policy
Target Market Determination (TMD) - Musical Instruments Policy
Privacy & Cookies
Privacy Notice — Australia
How we collect, use, store and share your personal information under the Privacy Act 1988 (Cth).
Global Privacy Notice
Privacy information for our international operations, including HW International B.V. (trading as Dubois) in the Netherlands.
Cookie Notice
The cookies and similar technologies used on our website and how to manage your preferences.
Client Policies
Terms of Engagement
The basis on which we provide broking services to you.
Family Violence Policy
How we support clients who may be experiencing family violence.
Financial Hardship Policy Statement
The assistance available if you are experiencing financial difficulty.
External resources
The following organisations are independent of Dubois. We link to them because they are relevant to your rights as a client. Their content is subject to their own terms.
Australian Financial Complaints Authority (AFCA) afca.org.au
Free, independent dispute resolution for financial services complaints. AFCA is the external dispute resolution scheme of which we are a member.
Insurance Brokers Code of Practice (NIBA) niba.com.au
The professional code of conduct that governs how insurance brokers operate in Australia. As a NIBA member, we are bound by it.
Contact us
If you have a question about any of the documents on this page, or about how we handle your information, please get in touch. We will respond promptly.
Dubois Australia
Dubois Insurance Pty Ltd (formerly HW Wood Australia Pty Ltd)
Level 1, 617 Glenferrie Road, Hawthorn VIC 3122, Australia
T: +61 (0) 3 9819 9122
E: admin@hwint.com.au
Last modified: May 22, 2026